Frequently Asked Questions

ORDERS & SHIPPING

How long does shipping take?
Processing times and delivery estimates vary by product and destination. Estimated delivery information is provided at checkout or on the relevant product page. Once your order ships, tracking information will be sent when available.

How can I track my order?
Once tracking becomes available, you’ll receive tracking details by email. Please allow some time for the carrier to update the tracking status.

Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing.

RETURNS & REFUNDS

What is your return policy?
We want you to shop with confidence. Eligibility, timeframes, exclusions, and return instructions are outlined in our Returns & Refunds Policy. Please review that policy before starting a return.

What if my item arrives damaged or incorrect?
Contact us promptly with your order details and clear photos of the item and packaging. Our customer care team will review the issue and assist with the appropriate resolution.

PRODUCTS

How do I choose the right size?
For clothing and footwear, check the size information provided on the individual product page before ordering. Sizing can vary between styles.

Will product colors look exactly the same as the photos?
We aim to represent products accurately, but colors may appear slightly different depending on lighting and your device or screen settings.

PAYMENTS & SUPPORT

What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your location.

How can I contact Celina Studio?
Visit our Contact Us page for customer support. Please include your order number when contacting us about an existing order.